Practice 01
Automation that survives
contact with reality.
Most AI pilots die because nobody scoped the messy edge cases. We start with the process, not the model — then build the smallest thing that removes real hours, and measure it against the baseline we agreed on before we wrote any code.
What we actually build
Agentic workflows
Multi-step agents that read, decide and act across your stack — with tool access scoped tightly and every action logged.
Document pipelines
Invoices, contracts, claims, spec sheets. Extraction with confidence scoring, and a review queue for anything the model isn't sure about.
Support copilots
Drafted replies grounded in your macros and history. Agents stay in control; resolution time drops instead of quality.
Internal assistants
RAG over the wiki, the CRM and the ticket history, so nobody has to ask three people where the answer lives.
Systems integration
The unglamorous half: queues, retries, idempotency and webhooks between the systems that were never meant to talk.
Evaluation & monitoring
Golden datasets, regression checks on every prompt change, and dashboards that show cost per task next to accuracy.
Median manual hours removed in the first workflow
Typical time from kickoff to a pilot in production
Automations shipped with logging and human review
Engagement
You'll know early if it's working.
Every phase has an exit condition. If the numbers don't move, we say so and stop — that's cheaper for you than a year-long transformation programme.
Assessment
Working sessions with the people who run the process today. Output: a process map, a shortlist of candidates ranked by hours saved, and a build estimate.
Pilot
One workflow built end to end against real data, with evaluation harness and review queue included. Exit condition agreed up front.
Rollout
Hardening, permissions, integrations with neighbouring systems, monitoring dashboards and team enablement.
Run — ongoing
Model and prompt maintenance, drift watch, new edge cases, and scoping the next workflow once this one pays for itself.